RIVET RIVET Academy
RIVET ACADEMYAI-POWERED CUSTOMER SUCCESS
Certificate of Completion

This is to certify that

Your name here

has completed the On-Demand course

AI-Powered Customer Success

Customer Success track·RIVET Academy course

On demand, this person completed AI-Powered Customer Success: the recurring-revenue customer success model: driving adoption, managing renewals and turning outcomes into expansion. Taught on the Implement, Transform and Expand stages of the INFINITE Pipeline, in one language across the revenue team: RIVET INFINITE OS™.

Ahmed Youssef
Ahmed Youssef · Founder & CEO, RIVET Labs
AI-Powered Customer Success on the INFINITE Pipeline: Implement, Transform, Expand
Implement, Transform, ExpandOn the INFINITE Pipeline
01
Uncovering expansion opportunitiesTopic 01
02
Managing an effective renewal cycleTopic 02
03
Surfacing & securing expansionsTopic 03
04
Building executive relationshipsTopic 04
Issued November 2026Verify at rivet.mn.co/members