The coaching cadence: diagnose first, then develop.
SUPERSTAR is RIVET-original: a single nine-step coaching loop that works the same for a person and an AI agent. The first four steps diagnose where the gap is; the last five develop and act. It closes at Recur, and restarts, one level higher.
What is SUPERSTAR?
SUPERSTAR is the coaching framework inside RIVET INFINITE OS™, nine steps: Status, Uncover, Pinpoint, Examine, Reinforce, Skill-build, Train, Action, Recur. The first four diagnose the real root cause (results, effort, knowledge, or skill); the last five develop it and commit to action. The same loop coaches a human rep and trains an AI agent, and it runs at every level of AI-maturity.
First, find where the gap actually is.
Status
Where do things stand? Pull the signals before the conversation.
Uncover
Is the gap results, effort, knowledge, or skill? Route to the right fix.
Pinpoint
One focus for the period, not five things, one.
Examine
One deal, call or account, diagnosed with AI-SCORE.
Then build the skill and commit.
Reinforce
Name and reward what is working: strengths, not only gaps.
Skill-build
Develop the one skill the gap calls for.
Train
Practice it: role-play, simulation, rehearsal.
Action
Commit to concrete next steps before the next session.
Recur
Set the cadence; measure completion. The loop restarts, one level up.
The same nine steps coach a person, and train an AI agent.
For a rep, Examine reviews one deal with AI-SCORE; for an agent, it reviews one output against the rubric. Train means rehearsal for a human, and fine-tuning for a model. As your AI-maturity climbs, SUPERSTAR shifts from manual prep to auto-capture: same cadence, less by hand.
Run SUPERSTAR with your team.
Managers get the cadence, the rubrics and the AI layer inside membership, so coaching compounds instead of fading. Now you know.