AI-Powered Customer Success
For Customer Success Managers
AI-Powered Customer Success
The recurring-revenue CS model: drive adoption, manage renewals and turn outcomes into expansion.
- Format
- On-Demand
- Topics
- 4, on your own work
- Certificate
- In your name
Buying a course needs a RIVET membership. Free is enough. Create your free account
How do I pay?
A one-minute form, then a secure payment link for one payment. Prices show in your local currency; the fee is set in Egyptian pounds.
AI-Powered Customer Success
- Uncovering expansion opportunitiesTopic 01
- Managing an effective renewal cycleNext topicNOW
- Surfacing and securing expansionsTopic 03
- Building executive relationshipsTopic 04
- Your certificateIn your name, when the course is done
Implement · Transform · ExpandWhere our members work
300+ GTM professionals
The learner outline
Four topics, from adoption to the account that grows.
Each topic is practised on your own work, on demand. The course closes with a certificate in your name.
01AI-Powered Customer Success4 topics · On-Demand · certificate
- 01Uncovering expansion opportunitiesTopicSpot where an account could grow while you are still delivering the first outcome.
- 02Managing an effective renewal cycleTopicRun the renewal as a cycle that starts long before the date, not the week of it.
- 03Surfacing and securing expansionsTopicRaise the expansion with the customer at the right moment, and carry it to a yes.
- 04Building executive relationshipsTopicEarn a relationship with the executive sponsor, so the account does not rest on one contact.
- Your Certificate of CompletionCertificateIssued in your name when you complete the course, with its stretch of the INFINITE Pipeline and the four topics printed on it.
Where AI-Powered Customer Success sits
Expansion: the three rooms where revenue compounds.
Every RIVET course has its stretch on the INFINITE Pipeline. AI-Powered Customer Success works Expansion, and Expand re-enters as Identify: a loop, not a funnel.
- ExpansionImplementTurn the signature into a first outcome.
- ExpansionTransformMake the outcome part of how they work.
- ExpansionExpandGrow the account, and earn the next one.
The renewal that starts from zero
Run renewals as a cycle, and see expansion coming.
Every account in one view: where it sits on the pipeline, when it renews and what to do next. Built the way the courses teach the renewal cycle.
Customer Success or Account Management first?
Start where your seat is. AI-Powered Customer Success is built around adoption and the renewal cycle; AI-Powered Account Management around executive relationships and expansion. Both are in Pro.
Renewals and expansions, in one view
Accounts by renewal
- Logistics SaaS · CairoRenewal in 9 weeksTransformOn track
- Fintech · RiyadhRenewal in 5 weeksImplementFirst outcome pending
- HR SaaS · DubaiRenewal in 14 weeksExpandA second team asked for seats
- E-commerce · JeddahRenewal in 3 weeksTransformNew executive sponsor
Next step
Fintech · Riyadh: agree the first outcome with the sponsor before the renewal conversation opens.
Who it is for, by the move you are making
Built for Customer Success Managers, and the seat you are crossing into.
Customer Success Manager
Renew on schedule
A renewal cycle that starts long before the date, not the week of it.
Support or onboarding → CS
Move into the seat that keeps the revenue
Learn the recurring-revenue CS model: adoption, renewal, expansion.
The certificate
A certificate in your name when you complete it.
What is printed on it:
- Your name, and the month it was issued
- AI-Powered Customer Success, Customer Success track · RIVET Academy course
- Its stretch of the INFINITE Pipeline, Implement, Transform and Expand, and the four topics
- Signed by Ahmed Youssef, Founder & CEO, RIVET Labs
- A line to verify it at rivet.mn.co/members
Is it an exam-based credential?
It is a Certificate of Completion from RIVET Academy for an On-Demand course. The exam-based credentials come with the four courses with live workshops, such as Revenue Growth Architect.
Ways to take it
The course on its own, or inside Pro and above.
A course on its own is one payment, yours while you hold a membership. A membership is one payment for 12 months. Nothing renews by itself.
Buying a course needs a RIVET membership. Free is enough. Create your free account
Do I need a membership to buy one course?
Yes. Buying a course needs a RIVET membership, and Free is enough. You keep the course, with every update to it, while your membership is active.
Does a course count toward a membership later?
No. A course bought on its own does not count toward a membership. Members move between memberships pro rata, on request.
What if it isn’t right for me after I pay?
Full refund within 7 days of purchase, if you have opened less than 20% of the lessons. On a membership, ask within 7 days of activation.
Can my team take it?
Yes. Pro holds up to 3 seats, Max up to 13 and Ultra up to 26, each at the membership’s price a seat. Infinite covers the whole company.
Is there a monthly price?
No. Every membership is one payment for 12 months.
Buy · start once it clears
Buy in a minute. Start once it clears.
Tell us what you do, then pay on your secure payment link. Choosing a membership instead? We review it and reply.
Buying a course needs a RIVET membership. Free is enough. Create your free account
- You fill in the form.Who you are and what you do, in about a minute.
- You pay on the secure link.We send it on WhatsApp, right after the form.
- Your course space opens.Once your payment clears, in the RIVET Labs app.
- Your certificate, in your name.When you complete the four topics.
- Price
- OMR 100 one payment
- Access
- While you hold a membership
- Refund
- 7 days from purchase, under 20% of the lessons opened
- Company
- Optional
Prefer to talk first? Talk to our team
Can I pay in instalments?
No. One payment.
Can my company pay for it?
Yes. We invoice your company directly, addressed to your finance team.
Next course · Customer Success track
The other course in the Customer Success track.
Account managementAI-Powered Account ManagementOwn net revenue: deepen executive relationships and share a compelling, data-backed growth story.Strategic planning and collaborationHow to surface and secure expansionsTrading vs. negotiatingSharing a compelling story, with AISee the course Is one course enough?
Each course stands on its own and issues its own certificate. Pro holds both courses of the track, with the four other courses in Pro, so you can take them in order.
AI-Powered Customer Success · On-Demand
Grow the accounts you already won.
Four topics on your own work and a certificate in your name: OMR 100, one payment.
Buying a course needs a RIVET membership. Free is enough. Create your free account